How water damaged Ugg boots are professionally restored
Here is a transcript of the video.
Bruce Gershon: Today we are going to walk you through our restoration of a pair of Ugg boots. The process begins with the registration of the boots. And then we go to the cleanup process, where Danny will do what we call pre-spotting. He uses a steam gun to try to clean the soles as best he can. Thus, the steaming of the soles is mainly used to remove sand and small stones and grime from the soles. It is really effective in eliminating that the washing process or the wet cleaning process alone will not be enough. When Danny brushes it is with a soft nylon bristle brush and our formula of soap, surfactant with oil and solvent. It will help remove that hard water mark and the products we use will not disturb the color. Once Danny has completed the pre-spotting, we will go straight to the machine, where we have set up formulas for this type of cleaning.
Danny: OK, they go.
Bruce: These Ugg boots are probably usually washed in a temperature of around 75 or 80 degrees. It takes a little heat for surfactants, soaps, and oils to work properly. Danny: 20 minutes later, we’re ready to take them out. Bruce: When we take the boots out of the machine, there’s a little backtracking and shrinking process that happens during this wet cleaning. Uggs tend to stretch when you wear them, and so we try to stretch them a little bit but more shape them, and then he takes little terry cloths that we have and puts them in the toe so that the toe keeps a nice round shape when dry. When Danny finishes shaping the boot, he’ll put them on the dryer and they’ll usually sit on the dryer for 24 to 36 hours. Once we remove the boots from the dryer and they are totally dry, Missy will take them and use a 3M pad. They make several different qualities of these pads, and this one is a light to medium coarseness pad, and it’s perfect for what we call shaving or brushing the sheepskin to elevate the nap. When the suede wears out it will literally take the nap off the skin, and so one of the things we want to do is brush that nap off and make it so that you can’t see where it has been worn.
Danny: Now we are going to spray them. Towards the spray booth.
Bruce: Missy sprays the boot with what we call a neutral suede oil, to rejuvenate the suede. The oil has water repellent properties. And at that point, we added a little dye to the oil to help camouflage that very slight trace of the hard water mark that we were trying to remove. After oiling and drying, usually about an hour, we come back to brush the nap, and in doing so, we inspect to make sure the color is even and we have rejuvenated the suede, the nap, the velvety look. Sometimes during the wet cleaning process the fur picks up tiny pieces of suede, so it brushes that fur to remove any suede lint that might have been deposited on the boots during the wet cleaning process. So the last step is water repellency. The water repellant we use on Uggs is designed to help protect them from moisture and wet type stains. It will not make the boot waterproof. It’s pretty much impossible, but it will go a long way in repelling stains and stains. And then they’ll be inspected, and if they go through the final inspection process, they’re ready to be packaged and shipped to their owner.